Staff Professional Development Courses

Assist with Medication Refresher

Why train staff in Assisting with Medication?

• The increasing emphasis on person-centred care lends well to having a client’s familiar support worker assisting with their medications.
• Organsational resources are better utilised when support workers are able to capably assist with medications.
• The risk of medication incidents is reduced when staff are well trained to use up to date practices.

Daisy learning recommends all participants hold HLTHPS001 Assist clients with medication prior to completing an annual Assist with medication refresher course.

Building better customer reltionships in Ageing and Disability Sectors

Why train staff in building customer relationships?

• Customer facing staff require outstanding communication skills to interact with prospective and existing clients.
• People who receive good customer service naturally assume that you have good products and that they are the most important aspect of your business.
• A fundamental shift in government funding away from organisations and toward the customer means that the customer now has more choice.
• People remember service that is really good or really bad (and you want them to remember good service).
• Word of mouth has a powerful impact on the success or failure of business.
• Positive reviews can be used as testimonials in marketing materials.

Outstanding Customer Service in Ageing and Disability Sectors

Why train staff in Outstanding Customer Service?

• People who receive good customer service naturally assume that you have good products and that they are the most important aspect of your business.
• A fundamental shift in government funding away from organisations and toward the customer means that the customer now has more choice.
• People remember service that is really good or really bad (and you want them to remember good service).
• Word of mouth has a powerful impact on the success or failure of business.
• Positive reviews can be used as testimonials in marketing materials.
• Staff like to be part of a positive environment, which in turn increases staff retention.

Positive Dementia Support

Why train staff in Positive Dementia Support?

• Providing support for people with dementia can be challenging both physically and emotionally.
• Staff will be equipped to meet the needs of people with dementia.
• A lack of understanding may lead to unintentional abuse.
• Positive, person centered support improved the day-to-day quality of life for clients.
• Employee performance and job satisfaction improves when they have the right skills for the job.

Manual Handling

This manual handling workshop provides support workers with safe transfer and manual handling skills required in their role. It is a great way to increase skill and confidence of your staff.

More Courses

More Professional Development courses are available through our Online Courses site including:

Gratis – Free:

• Code of conduct
• Documentation
• Elder abuse
• Infection control
• Privacy, dignity and respect

Paid – $30 pp:

• Bowel management
• Address bullying & harassment in the workplace
• Outstanding customer service
• Positive dementia support
• Manual handling
• Medication in the client’s home 
• Medication refresher
• Palliative and end-of-life care