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CHCSS00097 Individual Support Ageing Skill Set

This is a nationally recognised qualification.

This skill set is for people working in various care and support roles in the community services sector to develops the core knowledge and practical skills required to provide person centred support to older people in various settings. This will complement an existing CHC33015 Certificate III in Individual Support. It includes 3 units:

CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support for people living with dementia
CHCCCS011 Meet personal support needs

OverviewDelivery OptionsLearning OutcomesFees & ChargesPre-Requisites


Estimated duration for the three units is approximately 9 hours self-paced,  36 hours classroom + 9 hours in the workplace. The following gives a breakdown of hours by unit, including:

CHCAGE001 - 3 hours self-paced, 6 hours classroom, 3 hours workplace
CHCAGE005 - 3 hours self-paced, 12 hours classroom, 3 hours workplace
CHCCCS011 - 3 hours self-paced, 18 hours classroom, 3 hours workplace

Participants will be issued a Statement of Attainment on successful completion

Delivery Options

Delivered by a qualified trainer/assessor experienced in the Community Services sector.
Onsite and offsite.
Part 1 - Self paced theory
Part 2 - Face to face theory and practical simulation
Part 3 - Workplace practical skills assessment

Minimum group numbers apply

Learning Outcomes


  • structure and profile of the aged care sector
  • key issues facing older people
  • implications for work in the sector
  • the ageing process and related physiological and psychological changes, including sexuality and gender issues
  • strategies that the older person may adopt to promote healthy lifestyle practices
  • legal and ethical considerations for working with older people
  • indicators of abuse and/or neglect
  • reporting requirements for suspected abuse situations
  • the impact of own attitudes on working with older people


  • up to date research on dementia and the different types of dementia
  • dementia as a progressive neurological condition, including pathological features
  • common indicators and symptoms of dementia
  • behaviours of concern, needs driven behaviour model and de-escalation procedures
  • progression of dementia and potential impact on the person with dementia, their family and significant others
  • principles of person-centred approach to support
  • relevant activities which enhance self-esteem and pleasure in the person’s life, minimise boredom, and distract from or eliminate behavioural and psychological symptoms of dementia
  • competency and image enhancement as a means of addressing devaluation
  • verbal and non-verbal communication strategies


  • different contexts for provision of personal support and impacts on the way services are provided
  • role and responsibilities of the personal support providers and workers
  • concepts of enablement and re-ablement
  • legal and ethical requirements related to the provision of personal support, and how these are applied in an organisation and individual practice
  • basics of hygiene, grooming and the human body system
  • personal safety and security risks associated with provision of personal support and strategies to minimise those risks
  • features, functions and safe use of equipment and aids used in provision of personal support and devices used by the person including the importance of adjusting equipment and aids to the needs of the individual
  • techniques for completing physical support routines
  • infection control procedures
  • organisational reporting technologies

Fees & Charges


Funding is provided through the Higher-Level Skills program through the Department of Employment, Small Business and Training (DESBT).

Students must meet eligibility criteria and pay a student contribution fee to receive this funding.

Eligibility criteria includes:

  • Must already hold a CHC33015 Certificate III in Individual Support
  • Must be an existing worker in the Community Services and Health industry in a role involving provision of direct care or support
  • Have not completed a Certificate IV or higher-level qualification
  • Australian or New Zealand citizen or permanent resident
  • Queensland permanent resident

Non-Concession $54; Concession $30

Contact Daisy Learning if you need any more information.


Participants must already hold a CHC33015 Certificate III in Individual Support and existing worker in the Community Services and Health industry in a role involving provision of direct care or support.