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Staff professional development courses

Outstanding Customer Service

Why train staff in Outstanding Customer Service?

  • People who receive good customer service naturally assume that you have good products and that they are the most important aspect of your business.
  • A fundamental shift in government funding away from organisations and toward the customer means that the customer now has more choice.
  • People remember service that is really good or really bad (and you want them to remember good service).
  • Word of mouth has a powerful impact on the success or failure of business.
  • Positive reviews can be used as testimonials in marketing materials.
  • Staff like to be part of a positive environment, which in turn increases staff retention.

Positive Dementia Support

Why train staff in Positive Dementia Support?

  • Providing support for people with dementia can be challenging both physically and emotionally.
  • Staff will be equipped to meet the needs of people with dementia.
  • A lack of understanding may lead to unintentional abuse.
  • Positive, person centered support improved the day-to-day quality of life for clients.
  • Employee performance and job satisfaction improves when they have the right skills for the job.

Manual handling

This workshop provides support workers with safe transfer and manual handling skills required in their role.